Terms and Conditions

Effective August 13, 2026 · Version 1.0

1. Agreement to These Terms

CISARKANSAS PAY (the "Service") is operated by T Smith Consulting ("we," "us") to collect court fines, fees, and other payments on behalf of participating Arkansas county government offices (each, a "County"). By submitting a payment through the Service, you agree to these Terms and Conditions. If you do not agree, do not use the Service; you may pay by other means accepted by the County office that holds your account.

2. Payment Authorization

When you click the pay button and complete checkout, you authorize a one-time charge to your payment card for the total shown, which is the payment amount you entered plus the processing fee disclosed before checkout.

Card payments are processed by Stripe, Inc. When you choose to pay, this Service creates a checkout session and redirects your browser to Stripe Checkout, a payment page hosted and operated by Stripe. Your card number, expiration date, and security code are entered on Stripe's page and are never transmitted to, displayed by, or stored by this Service or by the County. Stripe returns only the result of the transaction together with non-sensitive details such as the card brand and the last four digits, which appear on your receipt. Your use of Stripe Checkout is subject to Stripe's own terms of service and privacy policy, in addition to these Terms.

3. Processing Fee

A processing fee is added to every card payment. The fee is calculated as a percentage of the payment amount, subject to a minimum fee, and both the percentage and the minimum are set by the County that issued the charge. The exact fee and the resulting total are shown to you on the payment page before you continue to Stripe, and they appear again on your receipt as "Processing Fee" and "Total." Your card is charged a single amount equal to the payment amount plus the processing fee. The processing fee covers the cost of accepting card payments and is not refundable.

4. Accuracy of Information

You are responsible for the accuracy of the information you provide, including the account or case you select, the payment amount, and the email address you enter for your receipt. Payments are applied to the account and case you identify.

5. Receipts

A receipt is emailed to the address you provide at checkout. Please retain it for your records. If you do not receive a receipt, check your spam folder and then contact us at the address in Section 12.

6. Refunds

Refunds are issued at the sole discretion of the County that issued the charge. A refund request must be submitted to that County office within 48 hours of the payment; requests made after that window cannot be processed through this Service. An approved refund may be issued in full or for part of it, up to the portion of the payment that has not already been refunded, and it is always returned to the card used for the original payment. The processing fee is not refundable and is not included in any refund amount. The time it takes for a refund to appear on your statement is determined by your card issuer.

7. Disputes and Chargebacks

If you believe a charge was made in error, contact the issuing County office or our support team (Section 12) before disputing the charge with your card issuer — most issues can be resolved quickly. If a payment is reversed through a chargeback, any credit applied to your County account for that payment may also be reversed.

8. Posting of Payments

A payment is credited against your County obligation when it is confirmed by the processor and posted by the County. Submitting a payment does not by itself satisfy a court date, deadline, or other legal obligation; contact the County office with questions about the status of your account.

9. Service Availability

The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability. If the Service is unavailable, you remain responsible for paying by other means accepted by the County before any applicable deadline.

10. Limitation of Liability

To the maximum extent permitted by law, T Smith Consulting is not liable for indirect, incidental, or consequential damages arising from use of the Service, and our total liability for any claim relating to a payment is limited to the processing fee you paid for that payment. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes to These Terms

These Terms may be updated from time to time. The version identifier and effective date shown at the top of this page always reflect the version currently in effect. An updated version applies to payments made after it is posted; it does not change the terms that applied to a payment you have already completed. This Service does not retain a copy of the version you accepted, so if you want a record of the terms that applied to your payment, print or save this page at the time you pay.

12. Governing Law and Contact

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-law rules. Questions about these Terms or a payment: support@tsmithconsulting.co.